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The Many Faces of Conflict and Responding to Complaints

Sepler & Associates' newest and most extensive program in the harassment prevention line, this program immerses participants in the nature of conflict, particularly conflict that arises from culture or gender differences, and helps them to recognize the early signs of interpersonal conflict and strategies for intervening and addressing them. Inclusive of the content of Invisible Line and First Responder programs, this program follows an interpersonal conflict from the very beginning through an actual complaint of harassment. Along the way, participants identify and practice listening skills, interest based analysis of conflicts, strategies for respectful inquiry and getting employees to talk about problems early. A very hands-on program that can change relationships in an organization.

Length: 12 training hours, or 1.5 days

"Our phones keep ringing with praise for your program. Our global employee group was amazed by their level of skill acquisition and how useful everything was. Several went back to their home offices and dove right into problems that had been plaguing them for a long time. We especially appreciated learning how "whiners" are created, and how to spot a situation early. We can't wait until you come back and present this to our partners."
- Training Team, International Law Firm